Privacy Policy

Zebra Storage (operated by Zane) is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles. As a local, owner-operated business in Mount Maunganui, your trust is our priority.

This policy outlines how we collect, use, store, and disclose your personal information. By using our website, signing a Storage Agreement, or accessing our facility, you consent to the practices described in this policy.

1. Information We Collect

We only collect personal information that is reasonably necessary for us to provide you with secure self-storage services, manage your account, and ensure the safety of our Mount Maunganui facility.

The information we may collect includes, but is not limited to:

  • Identity & Contact Data: Your full name, residential and postal address, email address, phone numbers, and date of birth.

  • Verification Data: A copy of your driver’s licence or passport for identity verification.

  • Financial Data: Bank account details or credit/debit card information for payment processing. Note: We do not store full credit card details on our system.

  • Access & Security Data: Records of your entry and exit to the facility (time, date, access code usage), and your image, location, and movements captured by our CCTV security system operating 24/7.

  • Web & Usage Data: Information about how you use our website (via cookies and analytics) and any correspondence you have with us (emails, phone call records).

  • Third-Party Data: Information relating to your credit history or previous storage history (e.g., from databases like StorerCheck) to help us assess your application.

2. How We Collect and Use Your Information

Collection

We primarily collect information directly from you when you:

  • Complete an online enquiry or storage reservation form.

  • Sign our Storage Agreement in-person or digitally.

  • Communicate with Zane or our team via phone, email, or in-person.

  • Access the Mount Maunganui facility (via our electronic gate system and CCTV).

Use

We use your personal information for the following core purposes:

  • To Provide Services: To identify you, assess your application, process payments, and provide you with access to your storage unit.

  • Security & Safety: To monitor facility access, investigate incidents (theft, damage, breaches of our agreement), and protect the property and people within the facility via our CCTV system.

  • Account Management: To communicate with you regarding your agreement, outstanding payments, or changes to the facility.

  • Legal Compliance: To comply with legal requirements, including responding to valid requests from law enforcement agencies (e.g., New Zealand Police).

  • Marketing: To provide you with information about our services or special offers we believe are relevant to you. You may opt-out of marketing communications at any time.

3. Disclosure of Your Information

As a locally operated business, we do not sell or trade your personal information. We will only disclose your information to third parties where necessary to fulfil the purposes outlined above, or where legally required.

We may disclose your information to:

  • Payment Processors: Banks and payment gateways to process your storage fees.

  • Contracted Service Providers: IT support, website hosting, or external debt collection agencies if your account goes into default.

  • Law Enforcement & Government: The New Zealand Police, courts, or other government bodies if required by a warrant or legal obligation.

  • StorerCheck: If you breach your Storage Agreement or engage in illegal activity at the facility, we may report your personal information to this self-storage industry database.

  • Authorised Parties: Any alternative contact person or agent you have officially nominated on your Storage Agreement.

4. Security and Retention

Zane takes security seriously—both for your stored items and your data:

  • We use a range of security measures, including password protection, encryption, and secure physical storage of paper records to protect your personal information from loss, misuse, or unauthorised access.

  • CCTV footage is retained securely for a limited period and is primarily accessed for security and incident investigation purposes.

  • We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or to comply with our legal obligations (e.g., tax records).

5. Accessing and Correcting Your Information

You have the right under the Privacy Act 2020 to:

  1. Request access to the personal information we hold about you.

  2. Request correction of any personal information we hold that is inaccurate, incomplete, or out of date.

To make an access or correction request, please contact Zane directly using the details below. We will respond to your request within 20 working days.